What services does your exchange house provide?
We offer a variety of financial services, including:
  • Remittance Transfers: Sending money locally and internationally to family, friends & for businesses
  • Currency Exchange: Buying and selling foreign currencies.
  • Bill Payments: Pay utility bills, government fees like VAT, Pension processing etc.
  • Mobile Top-ups: Recharge mobile phones.
  • WPS Services: Where salaries of company’s employees can be paid through the exchange.
  • Fast Money/Western Union Services: For urgent money transfers.
  • Air Ticket Payments: Enabling customers to pay for flight tickets through our branches.
  • Payment Services for Incoming Transactions: Providing payment processing services for incoming transactions within the UAE and from outside the UAE through our branches.
  • Customized Rates: Special rates for bulk remittances or specific customers.
What is the cost of sending money?
The cost of sending money depends on several factors, such as:
  • The destination country.
  • The method of transfer (bank deposit, cash pick-up, mobile wallet, etc.).
  • The currency exchange rateapplied as per the prevailing market rates.
  • Backend fees may be applied to transfers involving currencies such as Euro (EUR), US Dollar (USD), British Pound (GBP), and other major currencies. These fees are determined by the receiving country's bank and may vary depending on their policies and the type of transfer method used. Please be sure to check the applicable fees before completing your transaction.
How long does it take to transfer money?
  • Instant Transfers: For selected countries and services (e.g., Fast Money/Western Union).
  • Same Day Transfers: For most countries, funds can be available within a few hours.
  • Day plus two: In cases where it is not possible to process a same-day transfer.
How can I send money?
You can send money through visiting any of our branches.
What documents do I need to send money?
Generally, you will need:
  • A valid passport with Resident Visa/other Valid Visa or Emirates ID.
  • Recipient’s details, including their full name, bank account details, and relevant details (this differs from country to country – Please call 600541118 for more clarity)
  • For larger transactions, additional verification may be required for compliance reasons.
  • For corporate transfers the company need to undergo the registration procedures with the applicable laws and standards of the regulators in the UAE.
Can I track my transfer?
Yes, once you complete a transfer, you will receive a tracking number (or reference number), which you can use to track the status of your transaction via connecting our customer service team.
Can I exchange foreign currency at your branch?
Yes, we provide currency exchange services for major currencies. The exchange rate is based on market conditions and may vary, so it’s advisable to check with us before making the transaction.
What is the exchange rate for foreign currencies?
Exchange rates are dynamic and vary depending on the market. You can check the current rates on our website, or at any of our branches.
Can I send money to my bank account?
Yes, you can send money directly to a recipient's bank account in their country of residence. This can be done either in a local currency or a foreign currency, depending on the options available for that country.
Are there limits on how much money I can send?
Yes, there are limits on how much you can send, depending on:
  • The destination country.
  • The method of transfer.
  • Regulatory requirements for both the UAE and the destination country.

Note: You can inquire about specific limits at the time of your transaction.
What happens if I make a mistake with the recipient’s details?
If you realize there’s an error with the recipient's information, please contact us immediately. We will try to correct the details before the transfer is processed. Once a transfer is completed, it might be difficult to reverse, but we will assist you in the best possible way.
For this reason, we ask you to check the beneficiary information before confirming the transaction.
Do you offer remittance services to all countries?
We provide remittance services to most countries worldwide other than the sanctioned countries. You can check with our customer service team for any updates.
What is Fast Money service?
Fast Money is an expedited money transfer service that ensures immediate or same-day delivery of funds to the recipient. It is ideal for urgent transfers, especially when speed is a priority.
Can I send money to mobile wallets?
Yes, in some countries, you can send money directly to mobile wallets such as M-Pesa, Gcash, or other local mobile money systems. Check the availability of this service based on the recipient's country.
How do I join the WPS services?
WPS services are designed for companies that wish to pay their employees through Redha Al Ansari Exchange, as we are a licensed agent for salary processing in compliance with the UAE's WPS mandate.

To get started, your company can reach out to us by calling 600541118 or emailing your interest request to customerservice@redhaaalansari.com. Our sales representative will then contact you to guide you through the registration process.

Additionally, Redha Al Ansari Exchange offers the ability to issue ATM cards for your employees, providing them the flexibility to withdraw their salaries at any ATM across the UAE.
What is the difference between your regular and customized remittance rates?
  • Regular Rates: These are the standard rates we offer for everyday transactions.
  • Customized Rates: These are special rates offered for high-value transactions, frequent customers, or when sending large amounts of money.
What happens if there is a delay in my transfer?
In usual course delays might not occur however in some cases delays can occur due to various reasons, such as network issues, public holidays, or compliance checks. If your transfer is delayed, please contact us, and we will assist you in resolving the issue.
How do I contact customer support?
You can contact us via:
  • Phone: 600541118
  • Email: customerservice@redhaalansari.com
  • In-Person: Visit any of our branches for assistance.
  • Online Chat: Through the Chatbots available in our social media handles or through the WhatsApp business chat available with 600541118.
How do I contact customer support?
You can contact us via:
  • Phone: 600541118
  • Email: customerservice@redhaalansari.com
  • In-Person: Visit any of our branches for assistance.
  • Online Chat: Through the Chatbots available in our social media handles or through the WhatsApp business chat available with 600541118.
How can I locate Redha AL Ansari Exchange branches?
You can locate any of our branches easily either by:
  • Contact us on 600541118
  • Visit our website and click on branches for a full list of branches.
Copyright © 2025 Redha Al Ansari Exchange Licensed & Regulated by the Central Bank of the UAE
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Please connect with our nearest branch or call 600541118 for more informations.

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